Frequently Asked Questions

Q. Do you ship internationally?
A. Yes. We do ship internationally.
Q. How much does shipping cost?
A. We offer free international shipping to over 70 Countries Worldwide. Please see our list to see what countries we ship to.

Q. Do you ship to P.O. boxes?
A. We do not currently ship to PO boxes.

Q. What forms of payment do you accept?
A. We accept VISA, MASTERCARD and PAYPAL.

Q. How long does it take to receive my order?
A. We currently use Royal Mail Signed For 1st Class delivery, which will aim to deliver orders within 1 working day for all UK orders. For International Orders we use Royal Mail International Tracked delivery which aims to deliver orders within 5-7 days. We aim to ship all orders made before 1 pm the next working day.

Q. What is the warranty on my wood watch?
A. Every beautifully crafted KOCHIBA Timepiece comes with a limited warranty, to the original purchaser, for a period of one[1] year from the original date of purchase. This warranty covers mechanical elements, materials and workmanship. Please visit the Warranty page for more information.

Q. What is your return/exchange policy?
A. To give Citizens a good experience we offer a 14 day window if you would like to return or exchange your KOCHIBA Timepiece for a full refund (less original shipping cost). Please ensure that you insure and adequately protect and pack the returns as we cannot be accountable for lost, damaged or stolen goods. If you would like to request a Exchange or Return simply select the Contact Us button found below or simply send us an an email to kochiba@kochibanation.com and tell us what you would like to do and the reason why so we can learn and improve our service to you.

Q. Should I replace the battery myself?
A. We always advise our customers to have the batteries replaced by jewellers or a professional watch smith.

Q. Are KOCHIBA Timepieces water resistant?
A. Due to the nature of all natural wood, our timepieces can withstand minimal accidental splashing but cannot be submerged in water or be exposed to heavy soaking in any liquid.
Q. What is a Chronograph?
A. A chronograph is a specific type of watch that is used as a stopwatch combined with a display watch. KOCHIBA chronograph works by pushing the start button, located at the two o'clock position. Once pressed, two of the sub-dials will start turning, the smallest has a revolution time of sixty seconds and the other has a revolution time of sixty minutes. Press the same button to stop recording time. To re-set, press the button located at the four o’clock position. The third sub-dial displays 24 hour clock.
Q. How can I care for my KOCHIBA Timepiece?
A. Like any beautifully crafted natural wooden work, a KOCHIBA Timepiece requires the same care and respect. Each timepiece is carefully pretreated with oils that protect it from drying and cracking. We strongly recommend that watches are stored in a cool environment when not worn and away from heat sources or sunlight.

Q. How do I keep my Timepiece clean?
A.Use a soft bristled brush to brush away any dust or dirt that may have been built up. If any the natural wood starts to lighten or develop a natural patina, we recommend you apply a natural coating such as Beeswax, Coconut oil or Butchers block oil in small amounts and with a soft cloth. This will also help keep moisture in the grain and prevent drying or cracking)
Q. Resizing the watch to fit?
A. We always recommend that customers to have links removed by jewellers or a professional watch smith.