Dear Citizen, we at KOCHIBA NATION pride ourselves in giving you the best style and quality and we endeavor to ensure that each time piece is inspected and free from any defects before dispatch.
Despite this, your hand crafted KOCHIBA STATE OF MIND Timepiece comes with a limited warranty, to the original purchaser, for a period of one year from the original date of purchase. This warranty covers mechanical elements, materials and workmanship.
Unfortunately this warranty does not cover:
- Any Damage from improper handling, normal wear and tear, accidents or lack of care.
-Any water damage or submergence in any liquid and moisture.
For warranty queries and claims please follow the following steps:
Please ensure that you insure and adequately protect and pack the returns as we cannot be accountable for lost, damaged or stolen goods.
- Send an email to firstname.lastname@example.org and be sure to include your receipt number and details of purchased model together with full contact details.
- Please include your specific issue you are having with the timepiece. and if possible please submit a picture of the affected item.
- Once your request has been submitted, we will aim to review and contact you within 48 working hours.
- If a refund or exchange is confirmed, please ensure you package your watch safely and return it to: